Industrial Printing Technical Support Specialist (1268)

Role:  Industrial Printing Technical Support Specialist 

Location: Location independent - We offer Choice based working that gives you the opportunity to work from a UK location of your choice, we also offer various Konica Minolta office and Regus office spaces across the UK. This position requires frequent travel within the EMEA region (over 60%) 

Package: £38,329 - £62,277 per annum

• 26 days holiday, plus bank holidays, and the option to purchase more days if needed
• Access to training and development opportunities, along with license with award winning learning content provider. 
• Enhanced family leave
• Life assurance options
• An extra paid day off to focus on your mental health
• A generous pension plan, invest your contributions to maximise your pension pot
• Discounts on activities, technology and restaurants
• An extra paid day off to dedicate to volunteer projects
• An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing

We are seeking a Industrial Printing Technical Support Specialist to join our team at Konica Minolta!

As an Industrial Printing Technical Support Specialist at Konica Minolta, you will be part of the The JetForce team, a pan-European technical support unit responsible for providing specialist support for the AccurioJet Series (Inkjet Presses) to Konica Minolta NOCs and distributors across the EMEA region. Responsibilities include pre-sales support, installation and commissioning, ongoing product lifecycle support, participation in product launches, and other related activities as required.

Other duties include: 

- Deliver post-sales 3rd level technical support to all BEU NOCs and Distributors including escalation management with suppliers such as KMI (Japan) and other third-party vendors.
- Plan and execute system installations across the European field, including site surveys, uninstalls, and reinstalls, as well as supporting international NOCs and Distributors up to handover to 
the end customer and subsequent ramp up phase.
- Perform technical analysis and fault diagnosis, leveraging all available resources such as manuals, technical databases, training materials, and external information sources.
- Drive knowledge transfer through documentation, workshops, training, and by leading the “European Community for Industrial Printing Products.”
- Coordinate activities with local organisations, including engine retrofitting and onsite support visits.
- Provide service-related support during product launches.
- Facilitate the sales process for Industrial Print Inkjet systems, including supporting complex demonstrations, setting customer expectations, defining acceptance criteria, conducting site 
surveys, and ensuring lifecycle support.
- Analyse and monitor product quality data, and initiate corrective measures to optimise both cost and performance

What you can expect from our hiring process?

Stage 1
📲 Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2
💻Teams interview with the hiring team.
Stage 3
💻 F2F interview with the Hiring Manager
Stage 4
👏Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.

We would love to hear from people who have...

Technical education or academic studies with a focus on printing technology
• Strong mechanical aptitude combined with knowledge of electrical systems, colour theory, substrates, and finishing processes.
• Proven technical fault-finding and troubleshooting skills.
• Ability to work independently, including planning travel schedules and managing work activities with minimal supervision.
• High willingness to travel internationally (over 60%), including extended periods as required by the business.
• Advanced English proficiency (spoken and written).
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Strong organisational skills and the ability to communicate effectively in intercultural environments.

Desirable (not essential):
• In-depth knowledge of industrial printing systems and related workflow management.
• Familiarity with inkjet technology, offset printing, and colour management.
• Understanding of pre-press workflows and DTP applications.
• Reasonable physical fitness, as the role involves manual handling and occasional lifting of equipment or materials

If you have worked in Industrial Printing Technical Support Specialist role before you will know that each day can look quite different, take a look at our role profile (at the bottom of the page) for a deep dive into what your "day to day" might look like in this role.

Don't meet every single requirement?

Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!

We are  an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there's any adjustments, we can make that would be helpful for you.

Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!

ESG Initiatives at Konica Minolta

A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.

Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/about-konica-minolta/esg

 Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity