Production Print Service Technician - South East London/Hampshire (1209)

Role:  Production Print Service Technican

Location: Field based South East London/Hampshire

Salary: £32,000 - £38,000 Plus 10% Bonus

• 26 days holiday, plus bank holidays, and the option to purchase more days if needed
• Access to training and development opportunities, along with license with award winning learning content provider. 
• Enhanced family leave
• Life assurance options
• An extra paid day off to focus on your mental health
• A generous pension plan, invest your contributions to maximise your pension pot
• Discounts on activities, technology and restaurants
• An extra paid day off to dedicate to volunteer projects
• An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing

We are seeking an experienced Production Print Technical Specialist to join our team, delivering exceptional service and support to our customers while maintaining field efficiencies and driving profitability for Konica Minolta. This role covers a dynamic and challenging environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.

As a trusted representative of Konica Minolta, you'll respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement all necessary technical modifications. This may involve work outside standard office hours, national travel, and occasional overnight stays to meet customer needs. In addition, you will act as a key communication channel between customers, the Service Team, and other areas of the business to ensure a seamless service experience.

Core Responsibilities:

• Provide the highest level of service to our Industrial Print customers by resolving technical issues promptly and accurately, minimizing machine downtime.
• Deliver technical advice and training to customers, helping them maximize the full capabilities of their installed devices.
• Perform all repairs and maintenance in a safe manner, adhering to manufacturer recommendations and Health & Safety legislation.
• Ensure accurate and timely completion of all reporting and paperwork requirements.
• Effectively utilize technology tools, such as laptops, to access technical documentation, continuously improving service delivery.
• Maintain clear communication regarding on-site parts and consumables, advising customers to ensure readiness and minimize operational disruptions.

What you can expect from our hiring process?


Stage 1
📲 Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2
💻Teams/Face to face interview with the hiring team.
Stage 3
👏Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.

We would love to hear from people who ...

• Have technical expertise and a solutions-driven mindset to tackle complex challenges in the Industrial Print environment.
• Strong English language skills for effective communication both internally and externally.
• A proactive, detail-oriented approach with the ability to work flexibly, including outside standard hours, as required.
• A commitment to upholding high standards of organization, safety, and customer service.
•  

In this role  each day can look quite different, take a look at our role profile (at the bottom of the page) for a deep dive into what your "day to day" might look like in this role.

Don't meet every single requirement?

Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!

We are  an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there's any adjustments, we can make that would be helpful for you.

Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!

ESG Initiatives at Konica Minolta

A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.

Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/corporate-information/esg

 Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity